Technology
Computer Assisted Telephone Interviewing
Our data collection is completed using Computer Assisted Telephone
Interviewing (CATI). This technology is designed to reduce your
costs while providing error free interviewing on even the most complex
of questionnaires. Our phone centers are equipped with the latest
version of the popular ACS Query and CfMC Survent interviewing software.
Predictive Dialing
PBR utilizes Stratasoft & Pro-TS predictive dialing software.
Predictive dialing increases contact rates by cleaning
out disconnected and non-working numbers, no answers, answering machines,
etc., delivering only live contacts to the interviewing stations. This
allows agents to focus on making the most of each contact, thereby,
increasing production and decreasing labor costs.
Online Reporting
Our commitment to service and quality includes transparency through
clear communication. Through online reporting we can better
serve our clients through real time on/off track status updates.
PBR clients can review reports for the following project specified areas.
- Top Line
- Cross Tabs
- Sample
- Quotas
- Incidence & Average Length
- Dispositions
- Open end data
Your online reporting can be customized to your needs. Whether
you need to monitor budget, timeline, data, quality, or all of the
above, you will have all the data a mouse click away. This
allows PBR to provide our clients with the most accurate information
available greatly assisting with the decision making process.
PBR believes in delivering this service to any organization
regardless of size of your project. In this spirit, PBR offers
this service free to all clients as a supplement to their Telephone,
Online or Hybrid data collection project.
Call Recording
Part of our Total Quality Management philosophy is continually
learning and improving. Recording calls allows us to identify
and address specific training and coaching issues. It also
serves as a retroactive record for validation and quality control as
well as an alternative to client monitoring. Clients can monitor
quality at their own convenience with custom sound files being sent by request.
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